From the monthly archives:

January 2009

Can a recession reshape MRM, marketing habits?

by admin on January 19, 2009

Customer service in the cloud is Salesforce.com’s latest effort

by admin on January 19, 2009

Enterprise-wide customer data quality still elusive at most organizations

by admin on January 19, 2009

Voices of CRM: Arussy on customer experience in a recession

by admin on January 19, 2009

Collaboration, contact centers are key UC investments in 2009

by admin on January 19, 2009

Recession-proof apps strategy starts with business drivers, not vendor

by admin on January 19, 2009

Aspect takes AIM at contact center performance management

by admin on January 19, 2009

Master data management market trends and expert forecasts for 2009

by admin on January 19, 2009

CRM outsourcing attractive in recession

by admin on January 19, 2009

CRM experts predict 2009

by admin on January 19, 2009