From the monthly archives:

February 2009

Extending the call center through unified communications demands a comprehensive strategy

by admin on February 26, 2009

Focus on business intelligence specifics key to improving customer satisfaction at Cisco

by admin on February 24, 2009

Unified communications and the call center: Navigating a fractured vendor landscape

by admin on February 20, 2009

SugarCRM CEO: ‘In a way, open source and the cloud are the same thing’

by admin on February 20, 2009

Sales reps are in for a tough 2009, but CRM sales software may help, survey says

by admin on February 13, 2009

Salesforce.com adds sales collaboration functions to latest release

by admin on February 11, 2009

In SaaS contract negotiations, focus on customization, future pricing

by admin on February 5, 2009

Data breach costs rise as firms brace for next loss

by admin on February 4, 2009

Oracle updates SaaS CRM, takes aim at Salesforce.com

by admin on February 4, 2009

Marketers failing to measure customer feedback, communities

by admin on February 3, 2009

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